A support inbox where the same twelve questions arrived every day. Incoming messages are now classified, routed, and drafted automatically, with a person approving every reply before it sends.
The same twelve questions arrived daily. Staff spent mornings sorting and copying replies instead of handling cases that needed judgement.
Incoming messages are classified, routed, and drafted automatically. A person still approves every reply before it sends, so nothing goes out unchecked.
Routine handling is largely automatic and the team spends its time on the cases that actually need a human.
A small-batch ceramics brand moving off a marketplace onto its own store. Product photography carries the brand, so the theme was built to stay…
A freight team tracking shipments across four systems and a spreadsheet. We mapped the daily workflow first, then designed a single view with the…