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Refund Policy

Refund Policy

At Softsolo, we strive to provide exceptional services to our clients. However, we understand that circumstances may arise where a refund is necessary. Here’s our refund policy:

1. Service Fees:
– Web Design: Refunds for web design services will be considered on a case-by-case basis. If you are unsatisfied with our services, please contact us within 30 days of project completion to discuss a possible refund.
– SEO and Social Media Marketing: Due to the nature of these services and the ongoing effort involved, refunds are not typically offered once work has commenced. However, if you are dissatisfied with our performance, please reach out to discuss potential solutions.

2. Eligibility:
– To be eligible for a refund, you must provide a valid reason for your dissatisfaction with our services.
– Refunds will not be provided for services that have been completed satisfactorily according to the agreed-upon terms.

3. Process:
– To request a refund, please contact our customer support team with details of your issue and reasons for seeking a refund.
– We will review your request and respond within a reasonable timeframe to discuss possible solutions or initiate the refund process if appropriate.

4. Exceptions:
– Domain Registrations and Hosting Fees: Refunds for domain registration fees and hosting services are subject to the terms and conditions of the respective domain registrar and hosting provider. Please refer to their policies for refund eligibility.
– Third-Party Fees: Any third-party fees incurred as part of our services, such as advertising costs, are non-refundable.

5. Payment Method:
– Refunds will be issued using the original method of payment.
– Processing times for refunds may vary depending on the payment provider.

6. Changes to Policy:
– We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.

If you have any questions or concerns regarding our refund policy, please contact us. Your satisfaction is important to us, and we will do our best to address any issues promptly and fairly.